Refund policy
Returns and exchanges
Returns and exchanges are accepted within 10 days of delivery.
To be accepted, a set must be unused and unworn, with every nail still on its original card, in the packaging it arrived in. Because press on nails are applied directly to the body, a set that has been worn, glued, filed or sized cannot be returned.
How to start one
Email within 10 days of delivery with your order number, and for an exchange, the set and size you would like instead. We will reply with return instructions.
Please email before sending anything back. Returns posted without contacting us first cannot be processed.
Return postage
Return postage is paid by you, unless the set arrived damaged, faulty, or was not what you ordered. In those cases we cover postage both ways.
Refunds
Once your return arrives and has been checked, your refund goes back to the original payment method within five business days. Depending on your bank it can take a few days longer to appear. Original shipping charges are not refunded.
Damaged or wrong orders
If your order arrives damaged or incorrect, email with a photo within 10 days of delivery. We will replace it or refund it in full, whichever you would rather.
Questions
Email and we will answer.